Privacy Policy

This Privacy Policy explains how Veropack.com collects, uses, and discloses your personal information when you visit or make a purchase on our website.

Collection of Personal Information

When you visit our website, we collect certain data about your device, interaction with the site, and information necessary to process your purchases. We may also collect additional information when you contact us for customer support. In this Privacy Policy, "Personal Information" refers to any information that can uniquely identify an individual (including the examples below).

Device Information

  • Examples of Personal Information Collected: Browser version, IP address, time zone, cookie information, pages viewed, search terms, and site interactions.
  • Purpose of Collection: To load the website accurately and perform analytics to optimize the site.
  • Collection Method: Automatically collected using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for Business Purposes: Shared with our processor, Shopify.

Order Information

  • Examples of Personal Information Collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Purpose of Collection: To fulfill orders, process payments, arrange shipping, provide invoices/order confirmations, communicate with you, screen for fraud, and provide relevant marketing.
  • Collection Method: Collected directly from you.
  • Disclosure for Business Purposes: Shared with our processor, Shopify.

Customer Support Information

  • Examples of Personal Information Collected: Name, email address, and phone number.
  • Purpose of Collection: To provide customer support.
  • Collection Method: Collected directly from you.
  • Disclosure for Business Purposes: Shared with third-party customer service agencies.

Children

We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the email below to request its deletion.

Sharing Personal Information

We share your Personal Information with service providers to facilitate the services we provide to you. For example:

  • Shopify: We use Shopify to power our online store. Learn more about how Shopify uses your Personal Information: Shopify Privacy Policy.
  • Legal Obligations: We may share Personal Information to comply with laws, respond to legal requests, or protect our rights.

Behavioral Advertising

We use your Personal Information to provide targeted advertisements or marketing communications that we believe may interest you. For example:

  • Google Analytics: Helps us understand how customers use our site. Learn more about how Google uses your information: Google Privacy Policy. You can opt out of Google Analytics here: Google Analytics Opt-out.
  • We may share information about your site usage and interactions with ads on other websites with our advertising partners.

Opting Out of Targeted Advertising

You can also opt out using the Digital Advertising Alliance.

Use of Personal Information

We use your Personal Information to:

  • Provide our services, including selling products, processing payments, fulfilling orders, and delivering updates on new products, services, and offers.

Legal Basis for Processing

If you are a resident of the European Economic Area (EEA), we process your Personal Information based on:

  • Your consent.
  • The performance of a contract with you.
  • Compliance with legal obligations.
  • Protection of vital interests.
  • Public interest.
  • Legitimate business interests that do not override your rights.

Retention

When you place an order, we retain your Personal Information for our records unless you request its deletion. For more information on your rights, see the "Your Rights" section below.

Automated Decision-Making

If you are an EEA resident, you have the right to object to automated decision-making, including profiling. Shopify uses limited automated decision-making to prevent fraud, including:

  • Temporary blacklisting of IP addresses associated with repeated failed transactions.
  • Temporary blacklisting of credit cards associated with blacklisted IP addresses.

Your Rights

EEA Residents

  • You have the right to access, transfer, correct, update, or delete your Personal Information. To exercise these rights, contact us at support@veropack.com.

California Residents (CCPA)

  • You have the right to access, transfer, or delete your Personal Information. To exercise these rights, contact us at support@veropack.com. You may also designate an authorized agent to submit requests on your behalf.

Cookies

We use cookies to enhance your browsing experience. Cookies store small amounts of data on your device, such as login information and preferences. We use the following types of cookies:

  • Functional cookies (necessary for the store to function).
  • Performance cookies.
  • Advertising cookies.

Cookies can be "persistent" or "session-based." Most of our cookies are persistent and expire between 30 minutes and two years. You can control or block cookies through your browser settings. Learn more: All About Cookies.

Blocking cookies may impact your browsing experience and limit functionality on our site.

Do Not Track

Currently, we do not alter our data collection and usage practices in response to "Do Not Track" browser signals due to a lack of industry standards.

Changes

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, regulatory, or operational reasons.

Contact Us

For more information about our privacy practices, questions, or complaints, contact us at support@veropack.com.

Last Updated: November 3, 2024