Delivery
FREE SHIPPING FOR ORDERS OF 1000+ UNITS
We are pleased to offer great value and service to our customers. That’s why we provide free shipping from our warehouses in Turkey for orders of 1000 units or more.
SHIPPING TO OVER 200 COUNTRIES
We proudly offer international shipping services. However, there are some locations we cannot ship to. If you are located in one of these countries, we will contact you.
LOST/MISSING PACKAGES
Veropack is not responsible for lost packages due to incorrect addresses entered during checkout. Please ensure that your billing and shipping addresses are accurate before processing your order. If we made an error, we will fully cover the cost of resending the original order to you free of charge.
CUSTOMS
We are not responsible for any customs fees that may apply after shipment. By purchasing our products, you accept that one or more packages may be shipped to you and that you may incur customs charges once they arrive in your country.
DELIVERY TIME
The delivery timeframe is 10-15 days, excluding a processing time of 1-3 days. All delivery timelines do not account for customs or clearance delays.
TRACKING INFORMATION
Once your order has been shipped, you will receive an email with a tracking number. However, tracking information may not always be available for orders with free shipping.
MY TRACKING INFO SAYS "NO INFORMATION AVAILABLE RIGHT NOW"
For some shipping carriers, tracking information may take 1-3 business days to update in the system. If it has been more than 7 business days since your order was shipped and there is still no tracking information, please contact us.
WILL MY ITEMS BE SHIPPED IN ONE PACKAGE?
For logistical reasons, items in the same order may be shipped in separate packages, even if you requested combined shipping.
If you have any other questions, please feel free to contact us at support@veropack.com, and we will do our best to assist you.